This is my profileContact via CazVidAleksandro
Product Manager with 8 years of experience in SaaS industry
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Competencies
Oversee all stages of product development from planning to launch, ensuring alignment with business goals.
Apply Scrum and Kanban frameworks to manage project workflows and improve team productivity.
Conduct competitive analysis to identify market trends and inform product strategy decisions.
Coordinate effectively with internal teams and external clients to ensure product requirements are met.
Utilize analytics tools to assess product performance and guide feature prioritization.
Education
Summary
A dedicated professional with extensive experience managing product development cycles in the SaaS sector.
Key Achievements
- Led cross-functional teams to develop and launch new product features, improving user satisfaction.
- Streamlined product development processes, reducing time to market by 15%.
- Managed product lifecycle from conception to deployment, coordinating with marketing and engineering teams.
Experience
Member's representative (concierge - sales - backoffice - collections - customer support - retention)
Back office, Underwriting and contracts, Sales, Customer support, Incidents reconciliation, Concierge service, Vacation memberships dedicated customer support, Maintenance and loan collection services, Billing, Basic troubleshooting and follow up to tech issues incidents
Underwriting //back office // customer support//Logistics//collections//sales
Underwriting, back office, Booking representative, Translator over the phone
Underwriting
Underwriting, Carrier / customer support, Back office, Track and tracing, Issues ,claims ,escalations handling
Soft collections
Soft collections, Inbound and outbound, Past due collection for a renowned banking corporation
United Health Care's Resolution specialist
Customer service, Policy review, Policy resolution, Claims
Customer Service
Costumer service, Shipment & tracking report, Telemarketing, Follow up
Underwriter
Underwriting
Taxback agent
Documentation management, Back office, Customer Service, Tax back services
Sales & customer service
Sales
Chemical lab assistant
Production, Distribution, Logistics