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Alexander
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
SpanishIntermediate
Demonstrated experience with Spanish.
EnglishIntermediate
Demonstrated experience with English.
Hardware/Software troubleshootingIntermediate
Demonstrated experience with Hardware/Software troubleshooting.
Mobile device supportIntermediate
Demonstrated experience with Mobile device support.
Network configurationIntermediate
Demonstrated experience with Network configuration.
Education
High School Diploma (Incomplete)
Colegio Cristiano Reformado High School
Conversational English (Spoken & Written)
Centro Cultural Costarricense/Norteamericano
Experience
Technical Support Agent
Teleperformance
July 17, 2024 - August 30, 2025
Provided bilingual (Spanish/English) technical support to diabetic patients using an insulin pump integrated with a smartphone., Answered inquiries, guided patients in device operation, and provided troubleshooting assistance., Ensured empathetic, accurate, and efficient service while adhering to healthcare compliance and data protection standards., Documented cases and followed up to guarantee resolution and patient satisfaction.
Customer Service Agent (Seasonal)
Brenda Marrero y Asociados
Dec 2023 - Mar 2024
Customer Service Agent
Klee Global
Sep 2023 - Nov 2024
Collections Agent
APL Service Center de Costa Rica
Feb 2023 - May 2023
Customer Service Agent
SmileDirectClub
Jan 2022 - Nov 2022
Seller Partner Support
Amazon
Jun 2021 - Dec 2021
Collections Agent
DXC
Nov 2019 - Mar 2020
Technical & Customer Support
Blackbaud
Jul 2018 - Dec 2018
Customer Service Agent
F4 Call Center
Feb 2018 - Apr 2018
Clearance Agent
Hewlett Packard (Outsourced by Profiles Technological)
Jun 2015 - Sep 2017
Customer Service Agent
Align Technology
Nov 2014 - Apr 2015
Technical Support Agent
First Base
May 2013 - Oct 2014
Staff Support
Fujitsu Consulting Costa Rica SA
Sep 2012 - Apr 2013
Technical Solutions Representative IV
Hewlett Packard
Feb 2010 - Apr 2012
Customer Service Agent
ICT Group
Aug 2009 - Dec 2009
Sales Representative
Stream International Costa Rica
Feb 2009 - Apr 2009
Customer Service & Technical Support Representative
Sykes
Sep 2007 - Dec 2008
Butler & Housekeeper
Intercontinental Hotel
Dec 2006 - Jun 2007
Skills
SpanishEnglishHardware/Software troubleshootingMobile device supportNetwork configuration
Published on CazVid - Jul 3, 2025