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Customer Service & Data Management Specialist with 5+ years of diverse experience
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Competencies
Extensive experience delivering high-quality support to diverse customers in multilingual environments.
Skilled in managing databases, archives, and supporting document workflows across organizations.
Provided bilingual support and simultaneous translation, facilitating effective cross-language communication.
Handled reception duties, office administration, and technical support responsibilities in diverse settings.
Assisted customers with technical issues and high-impact claims, ensuring customer satisfaction.
Education
Languages
Summary
Experienced in delivering high-quality customer service, managing data, and providing technical and translation support across industries such as airlines, telecom, hospitality, and administration.
Key Achievements
- Provided multilingual customer support across various service industries including airlines, telecommunications, and hospitality.
- Managed data and archives efficiently in office environments, supporting administrative and operational needs.
- Gained experience in technical support and claims handling in a high-volume call center setting.
Experience
Archive, office, Payroll, Database management
Library auxiliar, Customer service, Archive, technical support
Bilingual agent Back Office Avianca Airlines, High quality customer, High Impact Claims
Bilingual agent Call center AT&T
Bilingual Agent American Home Shield
Receptionist/Simultaneous translator and Data Management at a Hotel (Loma Verde)