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Customer Support Specialist with 5+ years in Service & Business Operations
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Competencies
Delivered customer support via phone, email, and chat, resolving queries and technical issues.
Facilitated effective communication across teams and clients, including supervising events and presentations.
Created social media content and basic marketing designs to promote organizational activities.
Managed inventory, made bank statements, and organized sales and production workflows.
Utilized Microsoft Office, Zendesk, Five9, Canva, Loom, Slack, and Zoom to improve operational efficiency.
Languages
Summary
Experienced customer support agent with a background in business control, social media management, and team coordination. Skilled in diverse software and communication channels, with a focus on resolving customer issues and supporting organizational goals.
Key Achievements
- Handled technical issues and customer interactions across multiple channels at Clipboard Health, demonstrating strong troubleshooting skills.
- Managed social media creation, event planning, and basic marketing designs for Avanza Centro, engaging with over 100 participants.
- Supervised sales and production documentation while coordinating customer service and inventory at Cismar Alimentos.
Experience
Customer support agent
Answering inbound calls and making outbound calls, Handling the live chat and email queue, Handling tough queries and customers politely, Providing written and spoken customer service, Following up with customer requests, Listened, diagnosed, and resolved technical issues, guiding users through...
Internal business control
Answering incoming calls, Making all bank statements, Collecting and handling the money at the establishment, Customer support via phone and e-mail, Making inventory orders
Community manager
Creation of social media for the company, Customer service via phone and message, Planning and executing physical and virtual events for over 100 people, Creation of basic designs for marketing (Canva)
Customer service agent
Customer service (remote and face-to-face), Documentation (Word & Excel), Planning and organizing sales, Customer support for sales and purchases, Supervising the production team in the factory