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Alexis
Customer Service & Emergency Response Specialist with Diverse Experience
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Competencies
Provided bilingual support, handled sensitive data, and managed difficult customer interactions.
Responded to medical emergencies and fire incidents, maintaining firefighting equipment and safety protocols.
Performed construction, repair, and maintenance of structures using hand and power tools.
Utilized CRM platforms for managing customer interactions and accurate data entry for various administrative tasks.
Education
Languages
Summary
Experienced in customer support, emergency response, and technical skills across multiple sectors.
Key Achievements
- Managed flight bookings and billing for international airline customers, ensuring smooth operations
- Handled collection processes with delicate customer information across multiple currencies
- Responded to various emergency incidents, providing first aid, firefighting, and safety support
Experience
Customer success and travel agent
Delivered excellent customer service for an international airline, handling flight bookings, delays, and billing in multiple currencies., Handled collections processes for assigned clients, managing monthly portfolios between $5,000 and $8,000, ensuring timely and handling sensitive information...
First aid / Firefighter / Carpentry
Responded to emergency incidents including medical situations, fire outbreaks and workplace accidents, providing first‐aid, fire suppression and rescue support as primary on-site responder., Operated and maintained firefighting equipment and safety gear (hoses, extinguishers, SCBA, ladders),...