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Customer Service Specialist with Leadership Experience in Support and Sales
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Competencies
Provided support and service to customers, efficiently resolving issues and ensuring satisfaction.
Managed multiple teams as a Supervisor at Startek, overseeing performance and operations.
Utilized public speaking and decision-making skills to enhance customer interactions and team coordination.
Applied proactive approach and goal achievement strategies to resolve customer issues effectively.
Education
Summary
Experienced customer service specialist with a strong background in support and sales, complemented by leadership roles managing multiple teams and delivering customer satisfaction.
Key Achievements
- Transitioned from Customer Service & Technical Support Agent to Supervisor managing multiple teams at Startek
- Delivered outstanding customer service for Comcast (Xfinity) line of business at Startek
- Onboarded as a Peer Assistance Learner (PAL) at Startek, demonstrating initiative and growth
Experience
Customer Service Specialist, Sales and Support
Customer Service & Technical Support Agent
Delivering outstanding Customer service for Comcast (Xfinity) line of business, Onboarded as a PAL (Peer Assistance Learner), Transitioned to a Supervisor position managing multiple teams