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Property Management & Customer Support Specialist with diverse experience
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Competencies
Experienced in managing property documents, tenant relations, inspections, and maintenance coordination.
Consistently delivered high-quality customer support through various roles, handling complaints, inquiries, and client satisfaction initiatives.
Provided accurate English-Spanish interpretation with knowledge of medical and insurance terminology, ensuring clear communication.
Taught English with tailored methodologies to diverse student levels, both online and in-person.
Facilitated effective communication among vendors, clients, students, and team members across roles.
Education
Languages
Summary
Versatile professional with extensive experience in property management, customer service, interpretation, and language instruction. Skilled in coordinating multifaceted tasks, ensuring client satisfaction, and providing bilingual communication support.
Key Achievements
- Assisted property managers with resident audits, lease violations, and inspections at Spradley Properties.
- Coordinated maintenance jobs, managed invoices, and maintained communication between tenants, vendors, and property supervisors at Ernst & Haas Management.
- Provided bilingual interpretation, customer service, and support across multiple roles, ensuring effective communication and client satisfaction.
Experience
Assistant Property Manager
Assist property manager with resident audits., Update insurance documents to the tenant ́s account., Issue and follow up warnings and lease violations., Follow up and review quarterly inspections., Customer service with tenants and vendors.
Maintenance Coordinator
Coordinate and keep updated property supervisor’s portfolios., Coordinate maintenance jobs with vendors, tenants and property owners., Confirm client satisfaction with owners and tenants., Keep property supervisors updated with good communication., Enter and submit invoices., Create and update work...
Account manager
Provide excellent and accurate communication between service providers and clients., Submit and process work orders., Submit and process payments., Seek client satisfaction, supervise and follow-up maintenance services., Assign schedules with service providers to make sure services are completed in...
L3/L4 Bilingual Interpreter
Provide accurate statements from English to Spanish and vice versa., Having good note taking skills to provide accurate renditions., Compliance with the rules and procedures established by the company., Have wide knowledge of a wide variety of terminology, especially related to medical and...
Agent support specialist
Customer service ensuring quality service., Response to problems/consultations raised by customers., Compliance with the rules and procedures established by the company., Collaboration with co-workers to facilitate the fulfillment of objectives., Fulfillment of the objectives defined by the...
Customer Support Specialist
Efficient detection and resolution of incidents., Compliance with the rules and procedures established by the company., Response to problems/consultations raised by customers., Fulfillment of the objectives defined by the company., Customer service ensuring quality service.
English Teacher
Use of various face-to-face and online learning methodologies., Motivation of students through practical and interactive exercises., Management of courses and classes on virtual educational platforms., Identification of student learning needs and styles and planning didactic sequences accordingly.,...
English Teacher
Teaching English in reinforcement groups to students of different levels., Identification of the individual needs of each student to plan specific additional exercises., Motivation of students through practical and interactive exercises., Preparation and delivery of English classes from A1 to C1 to...