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Customer Support & Admin Specialist with 5+ years in BPO and insurance
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Competencies
Extensive experience assisting clients via phone, email, and chat; managing CRM data; and handling claims and queries across diverse industries.
Proficient in updating and maintaining client information, policies, and interactions within CRM platforms like AMS and HubSpot.
Managed digital advertising campaigns on Google Ads and Meta Ads, making strategic adjustments to improve performance.
Handled scheduling, document processing, data entry, and office support, ensuring smooth workflow and timely task execution.
Provided bilingual support across multiple channels, enabling effective communication with diverse clients and stakeholders.
Languages
Summary
Dedicated professional with extensive experience in customer support, CRM management, campaign optimization, and administrative tasks. Skilled in bilingual communication and remote service delivery, committed to enhancing client satisfaction and operational efficiency.
Key Achievements
- Supported insurance agents with back-office tasks, CRM management, and bilingual communication, enabling client retention and service efficiency.
- Led and managed advertising campaigns as Team Leader at CitrusAd, overseeing performance, training, and workflow, contributing to campaign success and team development.
- Provided remote customer support for insurance and logistics clients, ensuring accurate data entry, issue resolution, and high satisfaction levels.
Experience
Virtual Assistant
Provided full back office support to licensed agents, allowing them to focus on growth., Managed and updated CRM (AMS platform) with client data, policies, renewals, and claims., Handled document processing, client communication, change requests, and follow-ups., Scheduled appointments, organized...
Team Leader & AdOps Agent
Started as AdOps Agent creating, managing and optimizing Ads campaigns., Promoted to Team Leader, coordinating tasks, leading meetings, and managing projects., Oversaw campaign performance, made strategic improvements, and trained new hires., Managed workflows using project management tools and...
Customer Service Representative – Cigna Dental
Assisted dental providers with insurance verifications, claims, and coverage updates., Provided detailed policy explanations and documentation., Maintained accurate call logs and customer data in CRM systems.
Customer Service Representative – FedEx
Handled package tracking, delivery status inquiries, and problem resolution., Provided clear and empathetic support to customers via phone and email., Maintained a high level of customer satisfaction and compliance with SLAs.
Administrative Assistant
Managed daily administrative operations, including data entry and client files., Maintained and updated the CRM system with policy and client details., Supported office staff in communication, appointment setting, and documentation.