This is my profileContact via CazVidAlfredo
Customer Service Professional with Versatile Experience
Contact
Santo Domingo, Nacional, Dominican Republic
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled customer inquiries and provided support across multiple roles, ensuring customer satisfaction.
Communication SkillsAdvanced
Utilized fluent English to communicate effectively with clients and team members.
Microsoft OfficeIntermediate
Used Microsoft Office suite for documentation, reporting, and communication tasks.
Soft SkillsAdvanced
Exhibited responsibility, adaptability, teamwork, multitasking, and attention to detail in various roles.
Education
Bachelor’s Degree
Universidad Dominicana O&M
Completed 2011
Certificate
Infotep
2012
Certificate
Infotep
2013
Certificate
Infotep
2013
Certificate
Infotep
2013
Certificate
Infotep
2017
Certificate
Infotep
2021
Languages
EnglishFluent
Summary
Experienced in customer support, virtual instruction, and soft skills development with a focus on client satisfaction and effective communication.
Key Achievements
- Served as Virtual Instructor at INFOTEP, delivering online training
- Provided customer support at ALORICA and ModSquad, handling diverse client inquiries
- Demonstrated soft skills including responsibility, adaptability, and multitasking across roles
Experience
Virtual Instructor
INFOTEP
2013 - 2023
Customer Service Representative
ALORICA
2021 - 2023
Customer Service Representative
ModSquad
2024 Jan - Sept
Skills
Customer ServiceCommunication SkillsMicrosoft OfficeSoft Skills
Published on CazVid - Jul 3, 2025