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Ali
AnAlista de Servicio al Cliente en TATE & LYLE SOLUTIONS
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Competencies
Habilidad para gestionar relaciones y resolver problemas, garantizando la satisfacción del cliente en entornos diversos.
Capacidad para organizar y coordinar agendas, viajes y procesos administrativos con precisión.
Dominio de Microsoft Office, SAP, BI, Canva y Concur para optimizar tareas y mejorar la productividad.
Experiencia en planificación y ejecución de eventos, gestionando proveedores y recursos con eficiencia.
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Summary
AnAlista de Servicio al Cliente con más de 4 años en TATE & LYLE, apoyando operaciones regionales y gestión administrativa. Competente en herramientas digitales y logística, orientada a la excelencia en atención y soporte empresarial.
Key Achievements
- Optimización de procesos de atención al cliente, logrando mayor satisfacción y eficiencia en entregas regionales.
- Gestión integral de operaciones de servicio, desde pedidos hasta soporte postventa, garantizando precisión y puntuAlidad.
- Soporte administrativo de alto nivel a ejecutivos, mejorando la organización y coordinación de agendas y viajes.
- Implementación de herramientas SAP y Concur para agilizar procesos y mejorar el control de gastos.
- Experiencia en coordinación de eventos y logística, contribuyendo al éxito de producciones audiovisuales y corporativas.
Experience
Customer Service Analyst LATAM
Managed end-to-end customer service operations for regional and local clients, from order entry to final delivery and after-sales support.. Processed purchase orders, monitored deliveries, and issued key documents including invoices, credit notes, and certificates of origin.. Delivered post-sales support, resolving service issues with a customer-first approach.. Produced operational reports (backorders, billing, forecasts), enhancing transparency and decision-making.. Coordinated with logistics, sales, and quAlity teams to ensure compliance with delivery standards.
Personal Assistant to the Vice President & Executive Team
Delivered high-level administrative and logistical support to the VP and senior executives.. Managed executive calendars, travel arrangements, and expense reconciliations via SAP & Concur.. Organized corporate events, internal meetings, and training sessions.. Implemented and supervised health & safety protocols in post-pandemic operations.
Customer Service Representative
Provided direct support for U.S.-based clients in tax services and deadlines.. Scheduled teleconferences, managed emails, and tracked service orders.
EXECUTIVE ASSISTANT
Supported executive operations, vendor management, and corporate event logistics.. Managed quotes, invoices, and basic accounting tasks.
ADMINISTRATIVE ASSISTANT
Managed inventory, costing, and operational documentation for a high-end restaurant.
FOOD & BEVERAGE ASSISTANT
Supported international hospitAlity operations aboard a luxury cruise line.. Managed budget planning, staff administration, and translated menus for global guests.