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Application Support Engineer
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Competencies
Supported AWS cloud services including IaaS, PaaS, SaaS, and monitored cloud-based microservices.
Conducted SQL and NoSQL database queries and management across Oracle, MongoDB, and MySQL environments.
Utilized Kibana, ELK, Grafana, New Relic, and CloudWatch for system monitoring, log analysis, and alerting.
Managed Identity and Access Management tasks including SSO, SAML configuration, and security monitoring.
Used PowerShell and shell scripting to automate troubleshooting and support tasks across Windows and Linux servers.
Education
Languages
Summary
Experienced application support professional specializing in cloud infrastructure, database management, and system monitoring. Proven ability to troubleshoot complex issues, manage application lifecycles, and collaborate across teams to ensure system stability.
Key Achievements
- Provided Level 2 and 3 support, troubleshooting logs, and collaborating on incident resolution in cloud environments.
- Managed application lifecycle processes including integrations, decommissions, and change requests across multiple cloud and on-premise systems.
- Monitored and maintained Kubernetes microservices and cloud infrastructure, ensuring system stability and operational efficiency.
Experience
Application Support Engineer
Provide L2/L3 support through JIRA with change requests and incidents., Recreate and troubleshoot log errors., Collect and troubleshoot organization logs, alerts, data and metrics in dashboard., Collaborate with teams on pending tasks and activities across AWS cloud services- IaaS, PaaS, SaaS.,...
Application Support Analyst II
Coordinate application integration and decommission., Application lifecycle management change requests to configure SSO, SAML and SSL certificates for authentication and authorization and encryption purposes., Monitor Kubernetes microservices clustering with ELK’s- Kibana, Grafana and New Relic.,...
Application Analyst
Monitor IAM user and application access through GRC (governance, risk, compliance) in ServiceNow., Manage application lifecycle (integrate-move-exit- access certification/authorization)., Run administration tasks and prepare reports for new application integration.
Cybersecurity and SOC Analyst
SOC Analyst involved with installs, monitoring and technical Support to (SIEM) TLC. (Tripwire Logic center), Monitor logs and events with threat detection system (IP360), Collect config files from Win-Linux servers, network, file, cisco, database, oracle., Use Unix commands to login and make...
Application Support Engineer
Used PowerShell to monitor and run scripts and commands to fix user errors in SaaS apps., Monitor and check log errors, fixes, and installs to windows Servers., Run scripts and queries in Mysql, Oracle SQL to eliminate errors and update tables., Assign GPO settings to users and computers in AD.
Operations support analyst
Monitor system applications and infrastructure., Monitor web apps and alerts through awareness systems. HP Clustering, and VM’s., Perform troubleshooting through terminal command line to gather log errors in servers.
Customer Support Specialist
Provide helpdesk support to customers and clients with their healthcare products and systems., Unlock LDAP accounts, reset passwords, change settings in Active Directory-DS., Probe, troubleshoot, diagnose, and restore connectivity to client services and user access.
HRBP specialist
Act as POC for HP employees worldwide., Help employee query guidelines, HCM, Benefits, Talent, Benefits, Payroll and Time Tracking., Used workday as primary tool for analysis and CRM for inquiring information and updates.