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Ali - Customer Service & Support Specialist with Diverse Industry Experience

Santo Domingo, Nacional, Dominican Republicen
Progressed through multiple customer service roles across banking, telecommunications, travel, and retail sectors.
Gained comprehensive experience in front-line customer interaction, sales, tech support, and back office assistance.
Published on CazVid

Summary

Experienced in customer service, sales, tech support, and operational management across various sectors including banking, telecommunications, travel, and retail.

Key Achievements

Skills

Customer ServiceAdvanced

Provided customer support and assistance across various industries, focusing on client satisfaction.

Sales & BookingIntermediate

Handled sales transactions and booking processes in tourism and hospitality settings.

Technical SupportIntermediate

Offered technical assistance and support to clients, resolving issues related to products and services.

Purchasing & Supplies ManagementIntermediate

Oversaw procurement and inventory management in a restaurant environment, coordinating supplies.

Office Software SkillsIntermediate

Utilized Microsoft Office Suite for daily operational tasks and documentation.

Languages

EnglishSpanish

Experience

Customer Service agent/ Back office assistant

NewTech SRL

2017 - 2019

Collect agent

BBVA

2015 - 2017

Tech Support

Convergys

2014 - 2015

Customer Service/Booking

Tele Performance

2013 - 2014

Customer Service/ Sales

Near Shore

2012 - 2013

Customer Service

Verizon International Tele-services

2001 - 2003

Sales agent

Melia Vacation Club

2000 - 2001

Purchasing and Supplies Manager

Laxmi Restaurant

1998 - 2000

WareHouse Assistant

Sears Roebuck & Co.

1997 - 1998

Education

Universidad Dominicana O&M

UNIBE

INFOTEP

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