This is my profileContact via CazVidAlison
Customer Service Agent
Contact
Colombia, Huila Department, Colombia
Available on CazVid
Competencies
Data AnalysisAvanzado
Utilized statistical tools and techniques to interpret complex datasets and extract actionable insights.
SQLAvanzado
Developed and optimized SQL queries for data extraction and manipulation across multiple projects.
Data VisualizationIntermedio
Created dashboards and visual reports using tools like Tableau and Power BI to present findings clearly.
ReportingIntermedio
Prepared and presented regular reports to stakeholders, supporting business insights.
Education
High School Diploma
Concejo Municipal El Porvenir
Completed 2017
Technical Degree in Airline Services
Academia Alas
Completed 2019
Summary
Experienced Data Analyst proficient in extracting insights from large datasets to support business decisions, with strong skills in SQL, data visualization, and statistical analysis.
Key Achievements
- Led data analysis projects that improved reporting efficiency by streamlining data collection processes.
- Developed dashboards and reports that supported strategic decision-making for cross-functional teams.
- Collaborated with IT to implement data integrity protocols, enhancing data accuracy and reliability.
Experience
Customer Service Agent
Foundever Colombia
August 8, 2023 - December 31, 2024
Customer service and support
Customer Service Agent
Atlantic Quantum Innovations
September 13, 2021 - June 15, 2023
Customer service and support
Passenger Service Agent
Spirit Airlines
December 17, 2020 - July 17, 2021
Passenger assistance and customer service
Skills
Data AnalysisSQLData VisualizationReporting
Published on CazVid - May 17, 2026