Allie

Operated the cash register and handled cash and card payments accurately.. Provided excellent customer service, welcoming guests and taking orders.. Handled, prepared, and served ice cream products following hygiene standards.. Managed stock, tracked inventory, and ensured the shop was clean and organized.. Supervised daily store operations and assisted with opening and closing tasks.

Provided bilingual customer support via phone and chat in both English and Spanish.. Handled sensitive information, including payments and billing data, following security protocols.. Managed multiple internal tools and platforms, including Astra, to resolve customer issues.. Maintained high satisfaction scores by solving problems quickly and efficiently.