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Alvaro
Customer Care & Sales Representative with 5+ years in client support and sales growth
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Competencies
Provided technical and personalized support to clients, ensuring high satisfaction and resolving complex issues.
Utilized HubSpot and other tools for sales outreach, lead tracking, and sales pipeline development.
Delivered personalized solutions and maintained strong relationships to promote products and services.
Demonstrated creative thinking and flexibility in dynamic environments, supporting startup skills development.
Implemented AI tools for sales automation and managed email marketing to enhance outreach strategies.
Education
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Summary
Dedicated professional with over 5 years of experience in customer service, sales outreach, and CRM management. Skilled in client engagement, supporting automation initiatives, and contributing to team objectives in dynamic environments.
Key Achievements
- Mentored team members to ensure consistent service quality and meet performance goals.
- Assisted in expanding the company's client base and optimizing the sales pipeline via outreach strategies and CRM management.
- Supported automation using AI tools, improving outreach efficiency and customer engagement.
Experience
CustomerCare and Sales Representative
Provided mentorship and support to team members, ensuring consistent service quality and performance, Shared best practices and guided colleagues to achieve individual and team targets, Assisted customers directly to resolve complex issues efficiently, Provided technical and customer support to...