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Summary
Professional profile
Experience
Clerk
Inbound and outbound customer queries. data capturing. filing. weekly reports. email correspondence. sales. contract renewals
Clerk
Inbound and outbound customer queries. data capturing. filing. weekly reports. email correspondence. sales. contract renewals
Supervisor
Overseeing employee duties. employee training. data capturing. stock taking. employee timesheets. monthly reports
Site supervisor
Cable installation
Callcenter Agent
Inbound-Outbound customers service. Upselling. email Correspondence. products experts training. marketing. Dealing with customer escalations. assistant team manager
QA Quality Assurance & Sales Admin
Auditing calls. weekly reports. team training and briefing. Upselling and closing sales. customer liaisons
Agent and brand ambassador Secondment TL
Customer service Inbound- Outbound. email query liaisons. Parcel tracking specialist. Customer finance and account queries. Assistant team leader. soft skills training. employee timesheets. employee equity queries and monthly reports
Advisor and brand ambassador
Webchat Online Customer Service/ Secondment Manager. Customer service Inbound- Outbound. email query liaisons
RISK MANAGEMENT
Email liaison. dealing with route planning. receiving and call directing calls. live tracking of company assets
AGENT (CASINO)
Booking management. Sales. Casino queries. Sales. Training Support. Tier2 Back office