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Property Consultant
Managed complete client lifecycle from initial contact, needs discovery, and product demonstration to negotiation, documentation, and deal closure for residential and commercial properties.. Generated and nurtured a pipeline of 50+ active prospects per month across phone, email, WhatsApp, and CRM platforms with disciplined follow-up cadences.. Delivered tailored consultative sessions on project features, pricing plans, and payment options — improving client conversion rate through personalised value-based selling.. Built post-sale relationships through proactive check-ins, driving referral business and repeat inquiries from satisfied clients.
Customer Service Associate
Delivered omnichannel customer support (voice, email, chat) for a major Indian banking client, handling 40–60 daily interactions on account management, transactions, debit/credit card issues, net banking, loan queries, and complaint resolution.. Maintained high CSAT and first-contact resolution (FCR) rates by providing accurate, empathetic, and timely support in compliance with banking policies and internal SLA benchmarks.. Triaged and escalated complex cases with structured documentation, reducing average resolution time and improving cross-team handoff quality.. Proactively identified cross-sell opportunities during inbound interactions, contributing to digital product adoption for the banking client.
Business Development Associate
Conducted outbound and inbound consultative calls with student prospects and guardians, recommending suitable courses based on academic goals and career aspirations — consistently meeting monthly enrolment targets.. Onboarded new students by walking them through course structure, learning progression, and career pathways, ensuring high early-stage satisfaction and reducing drop-off.. Maintained accurate CRM records of all prospect touchpoints, pipeline stages, follow-up schedules, and enrolment outcomes for real-time visibility.. Partnered with the admissions team to optimise application review workflows, improving conversion speed and operational efficiency.