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Customer Service Representative with 5 years of experience in telecommunications
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Competencies
Provided support and solutions to customer inquiries in a fast-paced environment.
Effectively communicated technical information clearly to diverse customer base.
Resolved customer issues by identifying root causes and applying appropriate solutions.
Facilitated onboarding and ongoing training sessions for new employees.
Utilized CRM systems to manage customer data and track interactions.
Education
Summary
Experienced in delivering exceptional customer service, streamlining communication processes, and supporting team development.
Key Achievements
- Managed high volume customer interactions, maintaining a customer satisfaction rating over 90%
- Implemented process improvements that reduced average call handling time by 15%
- Trained and mentored new team members, enhancing team efficiency and knowledge
Experience
Customer care agent
Actively listening to customers' issues., Solving any issue related to the company that affects the consumer., Making customer satisfaction a priority while successfully managing B2B., Communicate clear and concise prompts to the customer, company, and other partners., Efficiently managing CRM to boost productivity.
Administrative Assistant
Answer telephone calls, mail, and email., Greet visitors and guide them to the appropriate department, and offer the programs available to make sales when needed., Prepare, type, edit, and proofread letters, invoices, presentations, spreadsheets, brochures, publications and reports., Scheduling and confirming meetings, making reservations, and booking meetings using Trello., Keep track of general issues affecting operations.