This is my profileContact via CazVid
Ana
Psychologist with clinical and therapeutic expertise in addiction recovery
Video resume
Contact
Competencies
Applied active listening, empathy, and clear communication to support patients and clients in clinical and rehabilitation contexts.
Delivered high-quality technical and emotional support to diverse customers, managing complex interactions effectively.
Utilized Salesforce Service Cloud and customer service software to assist clients and document interactions.
Supported educational activities by managing schedules, organizing meetings, and maintaining classroom resources.
Provided empathetic crisis intervention and emotional stabilization to patients and families in addiction and mental health settings.
Education
Summary
Experienced bilingual psychologist specialized in third-generation therapies, addiction rehabilitation, and client-centered support. Proven ability to manage clinical intake, therapeutic support, and crisis intervention, with additional skills in customer service and administrative management.
Key Achievements
- Conducted comprehensive patient intake, follow-up, and therapeutic support across multiple rehabilitation centers.
- Provided empathetic emotional support and crisis management to patients and families in addiction treatment settings.
- Managed classroom schedules and inventories, enhancing efficiency during academic support activities.
Experience
Costumer Care Representative
Provided technical and customer support to diabetic patients using glucometers, guiding them through troubleshooting and device setup with patience and clarity., Delivered high-quality call center service through active listening, problem-solving, and accurate documentation to ensure safe and...
Clinical Psychologist / Therapist
Conducted patient intake and follow-up in a rehabilitation center, ensuring accurate information gathering, clear communication, and supportive guidance during their adaptation process., Provided ongoing therapeutic support, strengthening skills in active listening, empathy, case tracking, and...
Emotional Counselor / Family Therapist
Provided empathetic emotional support to patients and families, managing crises with active listening and clear communication., Facilitated emotional-regulation workshops, strengthening client care and service-focused interaction skills.
STEM Teacher Assistant
Assisted a teacher by managing schedules, organizing meetings, and maintaining classroom inventory using Excel, ensuring efficient daily operations., Supported students during class activities, strengthening communication, multitasking, and service-oriented problem-solving skills.