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Customer Service & Process Improvement professional with 5+ years in client support and operations
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Competencies
Provided primary customer support, handled feedback, and improved customer satisfaction.
Identified areas for process enhancement and led initiatives to streamline operations.
Compiled, tracked, and presented key metrics across various departments for management review.
Utilized ZenDesk for data import, troubleshooting, and process configuration; proficient in MS Office tools.
Led training programs and facilitated team reviews to enhance operational effectiveness.
Education
Languages
Summary
Results-driven professional with extensive experience in customer support, process optimization, and data management. Proven ability to enhance operational workflows and improve customer satisfaction levels.
Key Achievements
- Led the implementation of new customer service processes in ZenDesk, improving team efficiency.
- Compiled and shared customer success metrics, facilitating data-driven decision making.
- Developed and maintained process workflows in compliance with SOC2 regulatory standards.
Experience
Account Owner & Admin
Organized, Scrubbed and Imported Data from other business systems into ZenDesk, Verified veracity of all system data, reviewed System Outputs for errors., Compiled, tracked and shared all Customer Success Metrics for CS & Support Teams, Identified areas of Process improvement and...