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Customer Experience Manager with 5+ years in retail and B2B sales
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Competencies
Handled high-volume customer cases, resolving issues while maintaining high customer satisfaction scores.
Supervised small teams, providing performance feedback, training, and support to improve service quality.
Managed client data and operations across multiple CRM platforms such as Salesforce, Hubspot, and PropStream.
Supported all stages of B2B lead management, building strong client relationships and supporting sales initiatives.
Worked with leadership to analyze processes for continuous workflow enhancements and issue resolution.
Education
Languages
Summary
Experienced Customer Experience Manager skilled in high-volume case handling, team supervision, client retention, and process improvement. Adept at leveraging CRM tools to optimize workflows and enhance customer loyalty.
Key Achievements
- Promoted to Manager after being top performer; handled up to 100 cases/day with 4.5 CSAT.
- Supervised and coached a team of 5, providing regular feedback, quality reviews, and support.
- Managed client relationships for up to 5 B2B clients and supported client acquisition and retention efforts.
Experience
Customer Experience Manager
Promoted to Manager after consistently ranking as the top performer on the team, Handle up to 100 customer cases per day while maintaining a 4.5 CSAT, Supervise and coach a 5 person team providing regular feedback, quality reviews and one on one support., Work closely with executive leadership...
Supervisor & Client Acquisition Specialist
Selected to supervise a team of 3 cold callers based on strong individual performance, reliability and high leadership skills, Managed up to 5 B2B clients simultaneously, supporting both new acquisition and long term retention, Built and maintained strong client relationships through consistent...