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Ana
Customer Service Representative
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Medical Scheduling.
Demonstrated experience with Patient Information Management.
Demonstrated experience with Technical Support.
Demonstrated experience with Data Verification.
Languages
Summary
Customer Service Representative open to new opportunities
Experience
Customer Service Representative
Provided customer service and technical support for Mint Mobile customers.. Assisted with SIM card activation, number changes, mobile plans, and service setup.. Troubleshot mobile and internet connectivity issues, including Ethernet connections.. Guided customers through technical solutions while providing clear and professional support in English.
Scheduling Support Specialist
Schedule DEXA scans, mammograms, ultrasounds, and X-rays.. Verify patient information, medical orders, exam details, and provider information.. Review screening questions and follow protocols to ensure accurate scheduling.. Handle sensitive patient information with accuracy, discretion, and attention to detail.. Coordinate appointment availability based on patient ZIP codes.