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Competencies
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with Microsoft 365.
Demonstrated experience with Power BI.
Demonstrated experience with Dynamics 365.
Demonstrated experience with CRM platforms.
Education
Languages
Experience
Risk Analyst & Appointment Scheduler
Conducted risk assessments to support fraud prevention and compliance., Managed scheduling processes, ensuring efficient and accurate appointments., Improved customer satisfaction through effective communication and follow-up., Collaborated with internal teams to streamline workflows.
Sales Specialist & Customer Advisor
Achieved and exceeded sales targets for more than 5 consecutive years., Specialized in consultative sales and customer relationship management., Leveraged CRM platforms and Microsoft tools to track pipelines and close deals., Trained and mentored junior staff in sales techniques and customer service best practices., Consistently recognized for top performance and customer loyalty growth.