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Customer Service & Training Specialist with cross-industry experience
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Competencies
Provided assistance to users via phone for app navigation and account inquiries.
Led training sessions for new hires, analyzed training outcomes, and optimized learning processes.
Supported communication campaigns and designed promotional materials using Canva and Adobe Illustrator.
Assisted in generating daily sales reports and performing basic data analysis for marketing purposes.
Supported digital marketing strategies and created communication materials for campaigns.
Education
Languages
Summary
Experienced in customer service, training, and digital marketing with proven ability to improve onboarding processes and support client engagement.
Key Achievements
- Led onboarding and training sessions for over 100 new hires at American Water, achieving up to 50% graduation rate.
- Handled billing, payments, and account inquiries, consistently meeting campaign KPIs and achieving a 50% monthly account save rate.
- Supported communication campaigns and designed materials for Banco de Bogotá, contributing to promotional efforts and basic data analysis.
Experience
Customer Service Agent
Provided phone assistance to app users, both guests and hosts., Handled and made calls for follow-up and continuous support for upcoming, recent, and active reservations., Offered guidance and support for app navigation, platform usage, and other requests.
Trainer
Led training sessions and onboarding processes for +100 new hires, with graduations rates up to 50%., Analyzed training outcomes to optimize learning and operational processes., Strengthened internal communication and leadership skills.
Marketing Intern–Strategic Partnerships
Supported communication campaigns and promotional efforts for business partners., Designed graphic and communication materials for events and offers., Assisted in generating daily sales reports and basic data analysis.
CustomerService Agent
Handled billing, payments, and account inquiries efficiently, consistently meeting campaign KPIs., Managed cancellation requests and effectively overcame objections, achieving a 50% monthly save rate.