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Customer Service Specialist with 2 years in utility industry
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Competencies
Handled customer inquiries and issues, ensuring quality service and positive experiences.
Managed sales processes and collections, contributing to company revenue and account management.
Participated in training new account classes, supporting onboarding and team development.
Supported regional operations with testing and demonstrating proficiency in system processes.
Utilized strong communication, teamwork, and leadership skills in daily customer interactions and training roles.
Education
Languages
Summary
Dedicated call center associate with experience in utility services, specializing in customer interactions, sales, and team support. Skilled in training, problem-solving, and regional operations support.
Key Achievements
- Provided customer service, sales, and collections management for Duke Energy over two years.
- Participated as a facilitator in new class training sessions, demonstrating leadership and training skills.
- Supported Midwest regional operations with testing, demonstrating product knowledge and process understanding.
Experience
Working in the call center industry for two years, specifically for an electric utility (Duke Energy), specializing in customer service, sales and collections management, payment arrangements, service installations/disconnections., Providing effective and clear solutions to customers., Ensuring that each customer receives quality service, creating a positive experience while contributing to the company's bottom line., Floor Support for the Midwest region (OH, IN, KY), testing and demonstrating knowledge of the system and its processes., Participating twice in the start of a new class for the account as a facilitator in the training.