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Project Manager with 10+ years in Operations and Client Management
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Competencies
Supervised and coordinated teams across multiple roles, ensuring operational efficiency.
Planned, organized, and controlled projects to meet strategic and operational goals.
Prospected and executed sales strategies, negotiated B2B and B2C deals, and managed client accounts.
Handled invoicing, credit collection, payroll, and compliance with policies and regulations.
Translated contractual and business documents from English to Spanish for international clients.
Education
Languages
Summary
Experienced project and team management professional with a strong background in operations, client relations, and sales across various industries, including telecommunications, security, and customer support.
Key Achievements
- Managed staff and coordinated projects across multiple roles including supervisory and project management positions.
- Handled security systems, invoicing, credit collection, and documentation in various operational settings.
- Directed sales strategies and prospecting, expanding market reach across Central America and the Caribbean.
Experience
FLOOR SUPERVISOR
Staff management., Planning and development., Progress monitoring of each team members accounts., Execution and scope of the daily goals.
PROJECT ASSISTANT
Staff management., Security system access configuration., Reports and pivot tables., Invoicing, PO, credit & collection., Data Entry and record-keeping.
PROJECT MANAGER
Planning, organization, coordination and control of the project., Staff management / Recruiting processes., Invoicing, credit & collection., Payroll and suppliers.
ACCOUNT MANAGER
Radio communication projects strategy in CR., Prospecting and sales execution in CR, Central America and the Caribbean., Sales strategy and imports equipment, Credit, collection, bank conciliations., CCSS, INS and policies follow up.
VIRTUAL ASSISTANT & TRANSLATOR
Translator for P&G clients English to Spanish., Contractual documents translation English to Spanish.
PRE-SALES BACK OFFICE
Attention to Senior Account Managers., Review business requirements with clients and obtains sign-off,, Logistics of internal and external meetings., Coordination of events, technology talks and strategic planning., Reports execution, memos and agreements., Government projects, execution and delivery of bids.
CALL CENTER
Inbound calls delivery, support and follow-up services.