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Andre
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Competencies
Experiencia demostrada en Microsoft Excel.
Experiencia demostrada en Google Workspace.
Experiencia demostrada en Microsoft Outlook.
Experiencia demostrada en Notion.
Experiencia demostrada en QuickBooks.
Summary
Perfil profesional
Experience
Store Manager / Acting District Manager Coverage
Lead a high-volume retail operation averaging approximately $6M in annual sales with a team of about 16 employees.. Own staffing, scheduling, training, compliance, customer experience, KPI execution, and day-to-day operational performance.. Provided coverage for 2 additional locations and was selected to serve as Acting District Manager during district leadership absence.. Train and support managers and employees while maintaining performance in an established, high-performing operation.
Store Manager / Multi-Store Coverage
Managed a 15-employee store while providing operational coverage across 3 additional locations with approximately 10-20 employees per store.. Hired and trained 3 new Store Managers and earned multiple Manager of the Month awards.. Improved labor performance approximately 10% in the first year, improved inventory performance approximately 22%, and reduced shrink approximately 20%.. Earned monthly performance bonuses by consistently achieving required operating metrics.. Corrected severe overstock, ordering, and vendor-control problems; identified a Pepsi billing/delivery discrepancy within roughly one month of taking over that ultimately recovered $200K+.
Multi-Store / Regional Store Manager
Directed operations across 3 retail locations generating more than $10M annually with leadership responsibility for 175+ employees.. Held full accountability for P&L, budgets, hiring and termination, labor, inventory, vendor relationships, compliance, and operating execution.. Led store management teams through a challenging period of company-wide contraction while maintaining standards, staffing, and business continuity.. Managed large-scale workforce planning, performance management, inventory control, and customer experience across multiple locations.
Owner / Operations & Project Manager
Owned and operated a renovation and property-services business while managing as many as 9 owned properties at peak.. Managed concurrent renovations across owned properties and customer projects, coordinating budgets, schedules, materials, contractors, and quality control.. Directed projects from scope and procurement through completion, including an approximately $60K fire-damage renovation.. Balanced property operations, customer work, vendor relationships, and project execution across multiple active sites.
Founder / International Multi-Unit Operator
Founded and operated a hair-care and retail business spanning 6 locations across 3 countries: 3 in Cleveland, 2 in the Dominican Republic, and a satellite retail location in South Africa.. Managed approximately 19 employees at peak, including a combined salon and retail operation in the Dominican Republic.. Generated approximately $200K-$250K in consistent annual revenue and about $300K in the strongest year.. Traveled to Thailand to source and establish direct manufacturing relationships, strengthening procurement and international supply capabilities.. Oversaw staffing, sales, inventory, purchasing, logistics, vendor relationships, customer experience, and cross-border operations.
Multi-Store Manager / Store Manager / Sales
Progressed from frontline sales to Assistant Manager within approximately 3 weeks and Store Manager roughly 2 weeks later, ultimately overseeing 5 mall-based locations.. Managed approximately 4-8 employees per location with responsibility for payroll, hiring and termination, scheduling, inventory, training, and sales goals.. Recognized as Top Seller in 2000 and received multiple Manager of the Month awards.. Led sales execution, coaching, customer experience, performance accountability, and operational standards across multiple locations.