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Customer Service and Sales Specialist with 5+ years of experience in telecommunications
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Competencies
Applied active listening, communication, and problem-solving skills to address customer inquiries across various platforms.
Utilized cold calling, email outreach, and CRM management to generate leads and support business growth.
Supervised and mentored team members, implemented performance metrics, and optimized resource allocation.
Collaborated with clients to create on-brand graphic designs for communication and marketing purposes.
Education
Languages
Summary
Experienced in customer engagement, team leadership, and multi-channel support within the telecommunications industry.
Key Achievements
- Progressed from Customer Service Agent to Supervisor at Teleperformance, demonstrating role expansion and increased responsibility.
- Managed and trained teams, implementing performance metrics to improve efficiency and customer satisfaction.
- Provided multi-channel customer support, including voice, email, and chat, to diverse clients across multiple roles.
Experience
Sales and Customer Service Specialist (Voice)
Strong focus on lead generation, qualification, and customer engagement., Skilled in CRM management, cold calling and email outreach, I ensure a seamless transition from initial contact to successful meetings, delivering exceptional customer service, achieving set targets, and contributing to the overall growth of the business by optimizing sales workflows and enhancing customer satisfaction., My ability to remain calm under pressure, efficiently resolve concerns, and meet service targets allowed me to contribute significantly to customer retention and company success.
Flex Team Supervisor
Mentoring and developing team members, fostering a collaborative work environment, and implementing best practices to improve efficiency, productivity, and customer satisfaction., Implemented performance metrics and tracking systems to monitor team productivity, identify areas for improvement, and ensure targets were achieved., Managed scheduling, timekeeping, and resource allocation to ensure optimal staffing levels and prevent operational bottlenecks., Resolved customer issues and escalations in a professional and efficient manner, ensuring customer satisfaction and maintaining a positive company reputation.
Customer Service Agent (Chat, email and voice)
Provided exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience., With a strong focus on clear communication, active listening, and problem-solving, built lasting customer relationships and enhanced satisfaction., Handled a high volume of inbound calls, emails, and live chats, while maintaining a professional and empathetic demeanor.
Sales and Customer Service Agent (Voice)
Responded to customer inquiries via phone, email, and live chat, offering clear and accurate information about products, services, policies, and procedures., Addressed customer complaints, identified the root cause of issues, and provided timely solutions to ensure customer satisfaction and loyalty., Processed orders, returns, exchanges, and billing inquiries with a high degree of accuracy and attention to detail.
Graphic Designer
Collaborated with a diverse range of clients across various industries., Specialized in creating engaging, on-brand designs that help businesses communicate their message clearly and effectively.