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Interpreter with 5+ years of bilingual customer service experience
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Competencies
Delivered real-time interpretation between English and Spanish to clients in various industries.
Designed language courses to improve interpretation skills and language proficiency.
Provided high-quality bilingual support to ensure customer satisfaction and effective service delivery.
Assessed interpreter performance to identify strengths and areas for improvement.
Education
Languages
Summary
Experienced bilingual professional proficient in telephonic interpretation and customer support, with a background in performance evaluation and language training.
Key Achievements
- Provided telephonic interpretation services in diverse industries for over five years.
- Evaluated and improved interpreter performance through detailed feedback as a Quality Analyst.
- Delivered high-quality bilingual customer support across multiple business lines.
Experience
Interpreter
Providing telephonic Spanish-and-English interpretation for customers on different locations and focusing on different industries.
Quality Analyst
Evaluating other interpreters’ live work in order to analyze their renditions and provide feedback to them based on their performance., Pointing out strengths and weaknesses, as well as providing direct advice for them.
Bilingual Customer Service Agent
Providing high-quality customer experience for different lines of business in the BPO industry.