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Andres
Billing Operations Specialist Back Office
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Competencies
Experiencia demostrada en English.
Experiencia demostrada en High-Stakes Negotiation.
Experiencia demostrada en Dispute Resolution.
Experiencia demostrada en Collections.
Experiencia demostrada en Data Analysis.
Education
Languages
Summary
Perfil profesional
Experience
Billing Operations Specialist Back Office
Managed freight billing and invoicing for U.S. logistics operations, ensuring accurate and timely processing.. Reviewed shipment documentation, including Bills of Lading (BOL), Proof of Delivery (POD), invoices, and weight tickets.. Monitored shipment status and maintained operational records using TMW Operations and Excel (VLOOKUP/XLOOKUP).. Coordinated with internal teams and clients through Microsoft Teams and Aircall to resolve billing and documentation issues.
Collections & Negotiation Representative (Bad Boys Bail Bonds Campaign)
Handled high-volume outbound calls and email communications to negotiate and establish binding payment agreements for outstanding bail bond loans in the U.S. market.. Managed strategic, high-stakes financial recovery conversations with specialized clients, balancing assertive negotiation with professional compliance guidelines.. Documented payment milestones, evaluated client financial capacities, and managed sensitive data using specialized CRM systems to secure accounts.
Financial Negotiation & Operations Representative
Handled high-volume inbound and outbound calls for Capital One Auto Finance, focusing on late-stage account management and financial recovery.. Executed strategic negotiations to establish payment plans, process complex contract modifications, and grant account extensions while minimizing corporate losses.. Analyzed customer financial profiles to deliver tailormade solutions and resolve account discrepancies.. Leveraged workforce management tools and internal databases to cross-reference customer information and maintain accurate tracking of financial agreements.