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Product Manager with 10+ years of experience in SaaS and technology
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Competencies
Oversaw all phases of product development from ideation to launch.
Applied Scrum and Kanban practices to enhance project efficiency.
Effectively liaised between technical teams, management, and clients.
Conducted research to identify customer needs and emerging trends.
Education
Summary
Results-driven product manager specializing in SaaS solutions with over a decade of experience.
Key Achievements
- Led cross-functional teams to successfully launch multiple SaaS products.
- Developed product roadmaps aligning with customer needs and business goals.
- Managed product lifecycle from concept through deployment, ensuring timely delivery.
Experience
Virtual Assistant (Bilingual: English / Spanish)
Provided virtual assistant and administrative support for a technology startup, Managed daily operations in English and Spanish, Handled calendars, scheduled meetings, coordinated agendas, and maintained communication with internal teams and external stakeholders, Assisted with project coordination by tracking deliverables and ensuring timely progress across tasks, Conducted research and basic technical investigations related to cloud management in Azure to support engineering efforts.
Customer Service Agent
Supported property managers and hotel owners using an online travel and booking platform (Booking.com), Handled calls with partners to assist with issues on the extranet, reservations, rates, availability updates, technical problems, and guest-related situations, Focused on keeping property data accurate, coordinating solutions between partners and internal support teams, identifying platform issues that required escalation, and ensuring fast, practical, and reliable assistance.
Customer Service Agent
Provided customer support for a U.S.-based digital banking platform (Chime), Helped members with accounts, transactions, refunds, and card issues, Moved to Tier 2 after consistently meeting KPIs, handling more complex cases like claims, disputes, escalations, and account investigations., Managed financial requests with precision, resolved escalated cases, coordinated with internal teams for compliance-based decisions, and supported members through issues.
Content Moderator
Worked as a content moderator for a major social media company (Meta), Reviewed posts and reports from users on different platforms, Checked if content followed community guidelines, especially in cases involving minors, harmful material, scams, or violations of policies., Handled a high-volume queue, applied policy updates, and escalated unclear cases when needed.