This is my profileContact via CazVidNelson
Customer Service & Revenue Cycle Specialist with 5+ years of healthcare and client relations experience
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Competencies
Handled customer inquiries with professionalism, ensuring satisfaction and building client trust.
Supported billing processes, claims resolution, and compliance in healthcare environments.
Utilized Epic and Salesforce platforms to track issues, resolve billing discrepancies, and manage data.
Provided administrative assistance, managed documentation, and supported workflow processes.
Handled payments, verified documentation, and coordinated logistics for client and operational needs.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in healthcare billing, customer support, and administrative roles. Skilled in platform utilization, claims resolution, and client communication. Committed to enhancing operational efficiency and delivering exceptional customer service.
Key Achievements
- Improved medical billing claims accuracy at Cal by resolving discrepancies and enhancing processing procedures.
- Highly rated for handling over 50 inquiries daily at Cali, providing accurate info and excellent customer service for US & Canada clients.
- Supported international clients with expatriation procedures, managing sensitive documentation and refund processes at TASK US.
Experience
Customer Service Representative
Supported clients in expatriation and repatriation procedures, serving as interpreter when required., Managed sensitive documentation and processed money refunds through administrative and commercial protocols., Delivered customer service with empathy and professionalism in complex situations.