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Customer Service Professional with 5+ years in Hospitality and Finance
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Competencies
Extensive experience interacting with customers both in person and over the phone to address needs and provide solutions.
Skilled in conveying information clearly and professionally in diverse customer service contexts.
Handled payment collections, account verification, and application processes across various financial and hospitality settings.
Collaborated effectively with team members to deliver high-quality customer service and operational tasks.
Managed multiple responsibilities efficiently within busy customer service environments.
Education
Languages
Summary
Experienced professional in customer service, billing, and administrative support with a strong focus on client satisfaction.
Key Achievements
- Managed check-in/out processes and guest services at Hotel 574, enhancing guest experience.
- Performed customer account verification and payment collection for ANA SOLUTIONS SAS, supporting US clients.
- Handled customer requests, sales, and database management for 24/7 a.i Colombia SAS, ensuring service quality.
Experience
Perform check-in and check-out processes by receiving guests and visitors., Answer calls from customers consulting for services, reservations and payment methods, collect payments, offer touristic services such as tours, transport and accommodations.
Perform customer service functions by phone and in person, enter and manage customer requests, conducting a needs assessment, offer and sell company services and memberships, outsource services, manage databases according to customer requirements to process new and ongoing requests, provide guidance to customers and provide a positive experience with the services offered.
Customer service for a financial company in the United States that provides retail credit and credit cards. My duties included performing account verification processes, collecting overdue accounts through payment negotiation, helping clients complete application processes, and providing account statements.