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Competencies
Demonstrated experience with Advanced computer knowledge & internet proficiency.
Demonstrated experience with Fraud prevention tools: DGS, ASI Ticket Writer, Iovation database.
Demonstrated experience with Basic SAP knowledge.
Demonstrated experience with Microsoft Office Suite and related tools.
Languages
Experience
Customer Service & Fraud Prevention Analyst
Provided follow-up on customer inquiries and resolved pending issues., Processed credit card deposits and withdrawals; analyzed fraudulent accounts., Created financial and chargeback reports., Evaluated and established safe procedures with new payment processors., Managed credit card retrievals and chargeback disputes.
Processing & Fraud Prevention Dept. / Agents Dept.
Oversaw day-to-day operations and staff management under high-pressure conditions., Created and updated agent profiles, while ensuring accurate account management., Led fraud prevention efforts by monitoring new accounts and minimizing company risk., Managed multiple payment processors and coordinated with various departments., Maintained strong customer and interdepartmental relations.
Wagering Clerk & Customer Service / Risk Department
Managed risk department staff and made strategic operational decisions., Prepared detailed reports for senior management., Provided wagering support, handling phone-based customer wagers and inquiries., Supported multiple departments and maintained positive client relations.
Customer Service & Wagering Representative
Delivered customer service, including product and service information., Identified, researched, and resolved customer issues., Processed credit card deposits, withdrawals, and chargeback cases., Conducted fraud investigations and created financial reports., Implemented safe procedures with new payment processors., Generated chargeback and retrieval reports, maintaining fraud prevention standards.