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Andres
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Competencies
Experiencia demostrada en Communication & Active Listening.
Experiencia demostrada en Teamwork & Leadership Support.
Experiencia demostrada en Documentation & Data Accuracy.
Experiencia demostrada en Order & Case Follow-up.
Experiencia demostrada en Data Entry Proficiency.
Education
Languages
Summary
Perfil profesional
Experience
Virtual Assistant – Back Office Specialist
Managed communication and follow-up with vendors, hospitals, doctors, and technicians through calls, email, and chat.. Tracked orders, handled invoices and supporting documentation, maintained accurate records, and coordinated requests to ensure timely resolution and continuity of service.
Sales Agent
Handled order-entry processes, customer documentation checks, and sales opportunities while maintaining clear and efficient communication throughout the call process.
Floor Support
Provided operational support for product-related questions, metrics updates, coaching assistance, and performance reports, helping agents and teams resolve daily issues effectively.
Back Office Agent
Managed transactions, legal information disclosure, background-check processes, legal-document updates, escalations, and service requests with attention to accuracy and confidentiality.
Bilingual Agent
Supported customer experience processes, including tax-related inquiries, issue resolution, and clear billing explanations.
Bilingual Multi-Tasking Agent
Handled customer inquiries, basic customer-service needs, billing information, tax-related requests, and issue resolution in a bilingual environment.