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Andrew
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Competencies
Experiencia demostrada en Troubleshooting.
Experiencia demostrada en Network Administration.
Experiencia demostrada en Customer Service.
Education
Experience
Service Desk
Troubleshooting computers, Configured and maintained network services such as DNS and DHCP, Diagnosed and resolved issues related to IP assignment and name resolution, Provided technical support to users regarding network access and connectivity issues, Active Directory management, Outlook accounts creation, Azure management, account policies, apps, and licences access, Troubleshooting printers and network issues
Escalations Engineer
Provided support to technicians with Xerox's massive production printers, Checked voltages on PWBs, removed damaged parts, and checked servers for connectivity
IT Executive
Cloning computers using Fog connections, Managed Active Directory and Azure, Set up and troubleshoot VMware
Customer Service Agent
Customer account management, Money management between accounts, Fraud investigation
Customer Service Agent
Make reservations for clients, Resolve doubts regarding travel inquiries
Technical Support Executive and Customer Service
Assist clients with their pages made on Wix.com, Fix problems with Domains and domain registrations
Customer Service Agent
Help solve issues on plans, general information, troubleshooting
Customer Service Agent
Responded to emails to offer help and resolutions, Solved issues with carriers and deliverers