A dedicated data analyst with 5 years' experience in financial services, skilled in data management, visualization, and reporting to improve operational efficiency.
Applied statistical methods and data visualization techniques to derive insights and support decision-making.
Created and maintained complex queries and databases to facilitate data retrieval and reporting.
Built dynamic dashboards and financial models to analyze trends and forecast outcomes.
Prepared and presented data reports to stakeholders, explaining complex insights clearly.
Foundever
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
DHL
Managing customer data and ensuring data accuracy and reliability., Followed detailed directions from management to complete daily paperwork and computer data entry., Worked around 100+ cases daily for germany and spain customs.
English For Customer Service
Highschool Degree
Basic Office Tool Operator