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Andrey
Technical Support Engineer with 7+ years in IT and customer service
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Competencies
Handled customer inquiries and resolved issues efficiently across various support roles.
Resolved technical issues related to IT systems, networks, and devices in multiple organizations.
Supported Microsoft cloud services, including Office 365 applications, Outlook, and Azure.
Performed light and sound setup for corporate and private events, supporting event technical needs.
Education
Languages
Summary
Customer-centric IT professional with over 7 years of experience in technical support, specializing in Microsoft solutions, networking, and client service.
Key Achievements
- Provided technical support for applications, networks, and cloud services at DXC Technology
- Created informative articles for knowledge bases at Perfiles Tecnológicos S.A.
- Supported diverse devices and systems including Microsoft 365, Azure, virtual machines, and networking
Experience
Technical Support
Customer service, Technician in light and sound setup for corporate and private events.
Service Desk Representative
Customer service, technical support, Technical issue resolution, Incident reporting related to IT and networks, Creation of informative and instructional articles for a knowledge base, BackOffice specialization, Support for printers, PCs, and mobile devices, VPN configuration and support
Professional Technical Support
Technical support for applications, networks, identity account creation, and cloud services, Floor support and queue management, Technical issue resolution, Quality analyst for Microsoft Office 365 applications, Specialist in Outlook and Messaging applications, Report creation to measure performance, Specialization in supporting systems and devices used as communication media for meetings, Support for printers, PCs, Virtual Machines, Virtual Desktops, and mobile devices, Specialization in Microsoft Azure and Microsoft 365.
Service Desk Representative
Customer Service, Technical issues resolution.