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Technical Support Specialist with 5+ years in web hosting and online services
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Competencies
Utilized Linux command-line tools to diagnose and resolve server issues effectively.
Deployed and troubleshot web applications using WP-CLI, facilitating successful deployments.
Provided multilingual support, ensuring high CSAT scores and effective problem resolution.
Supported cloud infrastructure to deploy, monitor, and manage web services in AWS environment.
Applied professional skills to manage client interactions and resolve conflicts effectively.
Education
Languages
Summary
Dedicated support professional with over 5 years assisting web hosting, SaaS, and trading platforms, skilled in troubleshooting, server management, and customer satisfaction.
Key Achievements
- Resolved approximately 40 daily tickets at DreamHost, maintaining a 98% SLA.
- Reduced server-side problem resolution times by 20% through SSH diagnostics.
- Supported over 2 million users on an online trading platform, achieving 95% customer satisfaction.
Experience
Technical Support Specialist
Resolve ~40 daily tickets covering DNS, SSL, WordPress, email & DB issues while maintaining 98% SLA., Diagnose server-side problems via SSH; reduced average resolution time by 20%., Deploy and troubleshoot web applications with WP-CLI, boosting deployment success rate., Collaborate with...
Technical Support Consultant
Delivered multilingual support for an online trading platform with 2M+ users, achieving 95% CSAT., Managed KYC verification & payment issues (e-wallets, card, wire) ensuring compliance., Identified and reported price-chart glitches; coordinated fixes to minimize downtime.