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Andy

Customer Service Rep / Troubleshooter

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Jarabacoa, La Vega, Dominican Republic
Open to remote
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Competencies

Project ManagementExpert

Led project planning, execution, monitoring, and delivery across diverse projects.

Agile and Scrum MethodologiesAdvanced

Applied Agile practices to enhance team productivity and project adaptability.

Stakeholder CommunicationAdvanced

Facilitated communication between clients, teams, and stakeholders to ensure project alignment.

Risk ManagementIntermediate

Identified and mitigated project risks to minimize impact on timelines and deliverables.

Microsoft Office SuiteExpert

Utilized Word, Excel, PowerPoint for documentation, reporting, and presentations.

Summary

Experienced project manager specializing in delivering IT projects with a focus on efficiency and stakeholder engagement.

Key Achievements

  • Led multiple cross-functional teams to deliver critical IT projects.
  • Streamlined project workflows resulting in 15% time savings.
  • Managed client relationships and coordinated project deliverables.

Experience

Customer Service Rep / Troubleshooter

Cenapec
2023 - 2024

Troubleshooter for a Litter Robot company, Customer Service Rep / Appointment setter, Medical appointment setter

Skills

Project ManagementAgile and Scrum MethodologiesStakeholder CommunicationRisk ManagementMicrosoft Office Suite
Published on CazVid - May 17, 2026
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