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B2B & B2C Sales Representative (Independent Contractor)
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Case Management & Claims Resolution.
Demonstrated experience with B2B & B2C Sales.
Demonstrated experience with Lead Qualification.
Demonstrated experience with English–Spanish Interpretation.
Education
Languages
Summary
B2B & B2C Sales Representative (Independent Contractor) open to new opportunities
Experience
B2B & B2C Sales Representative (Independent Contractor)
Conducted B2B outbound calls to qualify prospective clients for financial services.. Assessed business needs, eligibility, and potential fit to generate qualified leads.. Engaged prospects professionally to advance sales conversations and pipeline development.
Interpreter
Delivered real-time English–Spanish interpretation for English-speaking clients and Spanish-speaking customers.. Translated information accurately and clearly during live calls while preserving meaning, tone, and context.. Maintained professionalism, confidentiality, and composure while supporting customer interactions.
Case Manager
Managed warranty and reimbursement claims from initial intake through final resolution.. Reviewed claim details, evaluated eligibility, and selected appropriate replacement or refund outcomes.. Conducted proactive follow-ups by phone, text, and email to keep customers informed and move cases forward.. Resolved customer concerns through timely communication and accurate case handling.
Collections Representative
Contacted customers regarding outstanding balances and payment arrangements.. Communicated account information professionally and worked toward timely resolution of overdue payments.. Maintained accurate account notes and followed established collection procedures.
Retention Representative
Handled customer retention interactions, identifying concerns and offering appropriate solutions to support customer loyalty.. Used active listening and clear communication to address objections and reduce cancellations.. Maintained a professional customer experience while working toward retention goals.