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Angel
Customer Service & HR Professional with 9+ years of diverse experience
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Competencies
Extensive experience handling customer inquiries, complaints, and upselling across multiple channels including phone, email, and chat.
Supported HR functions like employee records management, onboarding, and talent acquisition in a corporate environment.
Provided technical support for POS and ATM terminals, and managed commercial loan applications, evaluations, and customer assistance.
Handled office operations, event logistics, inventory control, and shipping logistics to ensure smooth administrative workflows.
Education
Summary
Dedicated professional experienced in customer service, HR operations, logistics, and technical support. Adept at building strong client relationships, managing employee records, and resolving complex issues in fast-paced environments.
Key Achievements
- Supported daily HR operations and talent acquisition processes at RDW Group
- Handled high-volume customer inquiries and upselling at Concentrix
- Managed commercial loan applications and technical support for POS and ATM devices at Datavimenca
Experience
HR & RECRUITING ASSISTANT MANAGER
Supported daily HR operations, Focused heavily on talent acquisition, Managed employee records
CUSTOMER SERVICE AND SALES
Handled high volume incoming phone calls, Solved customer issues, complaints, and inquiries, In charge of upselling different products
CUSTOMER SERVICE AND TECH SUPPORT AGENT (BUSINESS LOAN AND POS OFFICER)
Originated, evaluated, and managed commercial loan applications, Focused on technical support, installation, and maintenance of point-of-sale and ATM terminals