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Customer Service & Hospitality Professional with 5+ years of experience
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Competencies
Provided high-quality service and resolved customer inquiries effectively in call center and hospitality settings
Utilized strong verbal and interpersonal skills to handle guest interactions and customer complaints professionally
Managed scheduling, correspondence, and coordination tasks in hotel and customer service roles
Balanced multiple responsibilities and resolved complex issues in dynamic environments
Leveraged local knowledge to enhance guest experience and personalize recommendations
Education
Languages
Summary
Dedicated professional with extensive experience in customer interactions, administrative management, and guest services, committed to delivering exceptional experiences.
Key Achievements
- Served as the initial contact point at Bayview Hotel, ensuring guest satisfaction and departmental coordination
- Handled high volumes of calls at Alorica / United Healthcare, consistently meeting performance targets
- Managed diverse administrative and customer service tasks, demonstrating adaptability across roles
Experience
Receptionist
Served as the first point of contact for clients, visitors, and staff, managing in-person and phone interactions., Managed a wide range of administrative tasks, including scheduling appointments and managing correspondence., Provided information about the hotel’s services and policies for guests and staff., Coordinated with housekeeping, maintenance, and other hotel departments to fulfill guest requests and ensure a high level of satisfaction., Utilized knowledge of local attractions, restaurants, and transportation options to offer recommendations to guests.
Customer Service Representative
Honed communication, problem-solving, and multitasking skills in a fast-paced call center environment., Handled high volumes of inbound and outbound calls, providing exceptional customer service., Resolved customer inquiries and complaints, consistently meeting or exceeding monthly performance targets., Maintained high customer satisfaction ratings and call resolution times., Managed complex customer complaints with patience and professionalism, effectively turning challenging situations into positive outcomes.