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Angela
Logistics Dispatcher con experiencia en gestión de operaciones y atención al cliente
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Competencies
Experiencia en coordinación y planificación de rutas, garantizando entregas efectivas y satisfacción del cliente.
Habilidad para mantener comunicación efectiva con clientes y resolver problemas rápidamente.
Capacidad para negociar tarifas y cargas, optimizando costos y beneficios para la empresa.
Gestión de cargas, facturación y soporte administrativo en entornos de alta presión.
Trabajo en equipo efectivo para alcanzar metas operativas y mejorar procesos internos.
Education
Languages
Summary
Logística y administración en transporte, con experiencia en negociación, gestión de rutas y atención a clientes. Enfocada en mejorar procesos y garantizar entregas puntuales.
Key Achievements
- Optimización de la comunicación con clientes para entregas puntuales en Ethan Trucking y Shadai Trucking.
- Resolución eficiente de incidentes en transporte, minimizando retrasos y costos adicionales.
- Negociación de cargas y tarifas, contribuyendo a operaciones más rentables en CALZANEIVA S.A.S.
- Gestión administrativa y soporte en horarios críticos, mejorando la eficiencia operativa.
Experience
Logistics Dispatcher
Maintained consistent client communication to ensure prompt delivery of project updates.. Resolved client issues promptly when truck malfunctions occurred.. Collaborated with team members to drive achievement of objectives.. Customer service and administrative tasks.. Reports, documentation and file management.. Coordinated daily freight dispatching and route assignments for truck drivers across different states.. Maintained direct communication with clients and drivers to ensure timely deliveries and resolve on-road issues.. Monitored transportation compliance with DOT/FMCSA regulations and managed driver logs.
Logistics Dispatcher
Maintained consistent client communication to ensure prompt delivery of project updates.. Resolved client issues promptly when truck malfunctions occurred.. Collaborated with team members to drive achievement of objectives.. Customer service and administrative tasks.. Reports, documentation and file management.. Coordinated daily freight dispatching and route assignments for truck drivers across different states.. Maintained direct communication with clients and drivers to ensure timely deliveries and resolve on-road issues.. Monitored transportation compliance with DOT/FMCSA regulations and managed driver logs.
Administrative Assistant
Negotiated loads and rates with brokers, contributing to cost-effective operations.. Handled load boards, billing support, and emergency scheduling in high-pressure situations.. Managed administrative documents and filing systems.. Supported internal logistics and departmental coordination.. Prepared management reports and performance summaries.. Provided customer service and resolved inquiries.. Performed tasks efficiently within established deadlines.