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Angela
Customer Service & Technical Support Specialist with 6+ Years of Multilingual Experience
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Competencies
Delivered high-quality customer support in bilingual settings, resolving inquiries efficiently across multiple industries.
Provided technical assistance for internet modem issues at TELMEX, ensuring minimal downtime for clients.
Leveraged bilingual skills in Spanish and English to assist diverse clients and streamline communication.
Supported administrative tasks such as appointment setting and correspondence as a virtual assistant.
Managed payment processing and financial verifications for insurance and service providers.
Education
Languages
Summary
Experienced in delivering exceptional customer support, technical troubleshooting, and administrative assistance in bilingual (English/Spanish) environments. Adept at multitasking and ensuring client satisfaction across telecommunications, healthcare, and service industries.
Key Achievements
- Provided remote customer support in Spanish, ensuring prompt solutions for internet modem issues at TELMEX.
- Handled customer orders, package status revisions, and reimbursement inquiries, maintaining high accuracy at UNION SUPPLY DIRECT.
- Managed client policy payments, benefits verification, and appointment scheduling, improving customer satisfaction at CENTENE.
Experience
SOPORTE TECNICO
Atender la llamada para proporcionar el soporte de su modem para recibir señal de internet
CUSTOMER SERVICE AGENT
Realizar la toma de pedidos del cliente, revisar el estatus de los paquetes, revisar con el banco los reembolsos.
ambetter service agent
Tomar el pago de la póliza de los clientes, verificar lo que tenían derecho los clientes en su póliza, hacer citas médicas
RECOOVERY AGENT
Verificar el estatus de la reserva para posteriormente hablarle a la copañia y realizar el reembolso para la empresa.