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Ángela
Customer Service Professional with 10 months in BPO industry
Video resume
Asesor de servicio al cliente
Soy profesional en Lenguas Modernas.Tengo experiencia como agente de servicio al cliente en las empresas Concentrix y Sutherland tanto en chat como en llamadas. Soy alguien responsable, honesta, empática y buena oyente.
Contact
Facatativá, Cundinamarca, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support to customers through calls and chats, ensuring understanding and satisfaction.
Communication SkillsAdvanced
Utilized effective listening and speaking skills to assist clients and resolve issues.
EmpathyIntermediate
Demonstrated understanding and compassionate responses to client concerns.
Organizational SkillsIntermediate
Maintained organized workflows and managed responsibilities efficiently.
Education
Professional
ECCI University
Completed April/2022
Languages
English
French
Summary
Experienced client service professional with a background in Languages Modernas, specializing in customer interactions via chat and calls, with a focus on empathy and responsibility.
Key Achievements
- Gained experience as a client service agent in Concentrix and Sutherland
- Handled customer interactions via chat and calls effectively
- Developed soft skills including empathy, organization, and teamwork
Experience
Digital Customer Service
Concentrix
20/09/2022 - 06/03/2023
Collections - Credit
Concentrix
08/11/2023 - 08/02/2024
Skills
Customer ServiceCommunication SkillsEmpathyOrganizational Skills
Published on CazVid - Jul 3, 2025