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Angels
Data Integrity Supervisor with 8+ years in logistics and customer service
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Competencies
Handled over 10,000 vehicle-related data entries monthly, ensuring accuracy and consistency.
Supervised and coordinated teams in data integrity, auditing, and process improvements.
Developed SOPs, review programs, and metrics to streamline departmental functions.
Handled customer disputes, claims investigations, and provided support across roles.
Managed reports, maintained records, and coordinated with multiple departments.
Education
Languages
Summary
Experienced in data integrity, process development, team supervision, and customer service with a focus on accuracy and operational efficiency.
Key Achievements
- Supervised Data Integrity and Tolls departments, overseeing team performance and process development.
- Created and implemented procedures for tolls task integration and department review programs.
- Elevated from Data Integrity Agent to Supervisor, demonstrating role progression and skill development.
Experience
Data Integrity Supervisor
Supervise Agents and Senior Agents in all the Data Integrity and Tolls department’s tasks., Auditing and Accuracy supervision., Creation and development of procedures for the tolls department., Integration of the tolls task for data integrity Agents and vice versa., Creation of Data Integrity review program for Market Managers., PM meetings for tasks developments., Quarterly evaluations and feedback meetings.
Data Integrity Agent
Review of issues, service entries and monthly inspections., Creation and development of department procedures for each task., Creation and development of Decommission process., Creation and development of Telematics install review., Creation and Development of Customer Labeling.
Claims Analyst
Customer support and disputes., Claims investigations to find the RPFP for damages., Market meetings with sales representatives., Claims creation and updates.
Administrative Receptionist
SUPERVISE STOCK OF 3 BRANCHES (CLEANING SUPPLIES, HYGIENE, FOOD, DRINKS, PRODUCTS FOR EXCHANGE)., MAINTAIN MONTHLY STATEMENT OF COSTS WITH DETAILS OF PAYMENT METHOD., TO REQUEST SUPPLIES, TO CONTROL THE PURCHASE REQUISITIONS AND BILLINGS OF EACH SUPPLIER., MAKE ANNUAL AND MONTHLY REPORT OF THE OPERATIONAL AREA., ATTENTION TO THE PUBLIC., HANDLING OF THE TANGO SYSTEM., WEEKLY CONTROL OF CASH SALES WITH CASH BILLING.
Freelancer English Teacher
PLANNING AND PROGRAMMING CLASSES AND EVALUATIONS ACCORDING TO THE LEVEL OF EACH STUDENT REINFORCING THE 4 SKILLS (SPEAKING, LISTENING, READING AND WRITING) IN A DYNAMIC WAY.
Bilingual Receptionist
CUSTOMER SUPPORT MANAGEMENT IN BOTH ENGLISH AND SPANISH WITH MORE THAN 2,000 VISITORS PER MONTH IN THE FACILITIES., USE OF OFFICE TOOLS, CORRESPONDENCE, TELEPHONE EXCHANGE AND ADMINISTRATIVE TASKS INHERENT TO THE POSITION.
English Teacher
PLANNING, TEACHING, MONITORING AND EVALUATING WITH SPECIFIC MECHANISMS OF BASIC ENGLISH LEVEL., ENGLISH LANGUAGE BASIC LEVEL IMPROVEMENT IN MORE THAN 20 CHILDREN BETWEEN 6 AND 9 YEARS OLD.