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Anisdalmis
Customer Support Specialist (soporte Comercial)
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Competencies
Experiencia demostrada en Microsoft Office.
Experiencia demostrada en Microsoft Excel.
Experiencia demostrada en Microsoft Powerpoint.
Experiencia demostrada en Microsoft Word.
Experiencia demostrada en Google Drive.
Education
Languages
Summary
Customer Support Specialist (soporte Comercial) buscando nuevas oportunidades
Experience
CUSTOMER SUPPORT SPECIALIST (SOPORTE COMERCIAL)
Management of technical and operational issues on the SMS messaging platform (A2P). Providing support to internal and external customers in compliance with SLAs. Monitoring traffic and analyzing messaging route behavior. Troubleshooting using testing tools (Itest, Moru, TelQ). Management and tracking of tickets via Zendesk. Coordination with vendors and technical teams to resolve incidents. Ongoing communication with customers, providing progress updates and resolution timelines. Implementation of preventive processes to ensure 24/7 operational continuity. Process documentation and continuous service improvement
VIRTUAL ASSISTANT / CUSTOMER SUPPORT SPECIALIST / ADMINISTRATIVE ASSISTANT
Managing customer service via email, tickets, live chat, and phone calls. Using CRM software such as Zendesk, Freshdesk, Salesforce, Zoho, RingCentral, etc., ensuring rapid issue resolution and high customer satisfaction. Managing data entry, organizing documents, and providing administrative support. Planning using Microsoft Office Suite (Word, Excel), Google Workspace, Slack, Trello, Zoom, Teams, etc.. Creating reports, administrative files, and calendars using Microsoft Office and Google Workspace, optimizing workflows
ADMINISTRATIVE ASSISTANT, BUSINESS CONSULTANT
Provide direct support to management in administrative and operational processes. Coordinate business activities and monitor projects. Provide customer and supplier support. Organize documentation and oversee internal processes