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Business Process Outsourcing (BPO)
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Competencies
Demonstrated experience with Communication Skills.
Demonstrated experience with Lead Generation & Conversion.
Demonstrated experience with Product Knowledge.
Demonstrated experience with Customer Objection Handling.
Education
Languages
Summary
Professional profile
Experience
Business Process Outsourcing (BPO)
Managed inbound and outbound customer communication to provide product information and support.. Handled customer complaints calmly, answered inquiries, recorded customer feedback, and coordinated with internal teams to ensure high customer satisfaction.
Assistant Teacher
Dedicated and passionate Early Childhood Educator with 2 years 2 months of experience managing a pre-nursery classroom.. Skilled in creating a safe, vibrant, and interactive learning environment using play-way methods, storytelling, and rhymes to introduce foundational concepts like alphabets and numbers.. Proactive in monitoring child development, fostering social-emotional growth, and maintaining clear, regular communication with parents regarding daily progress and milestones.
Trainee Teacher
Successfully completed a comprehensive school internship scheduled by the West Bengal Board of Primary Education as a Trainee Teacher.. Actively engaged in primary education management, executed approved structured lesson plans, and delivered interactive classroom teaching designed to enhance student participation and learning outcomes in an all-girls school environment.
Trainee Teacher
Successfully completed a one-month Practice Teaching assignment under the guidance of the West Bengal Board of Primary Education.. Responsibilities included designing approved primary-level lesson plans, delivering interactive classroom instruction, and managing daily student activities to foster a positive learning environment.