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Ankita
Customer Service Associate at Tech Mahindra
Contact
Kolkata, West Bengal, India
Available on CazVid
Competencies
Problem SolvingAdvanced
Skilled at analyzing issues and implementing effective solutions to enhance operational efficiency.
CommunicationExpert
Exceptional verbal and written communication skills for clear stakeholder interaction.
Floor ManagementIntermediate
Experience in overseeing daily operations and optimizing team performance on the ground.
Grievance HandlingAdvanced
Proficient in managing customer and internal grievances to ensure timely resolution.
Education
MBA
University of Calcutta
Completed 2024
B.A.LL.B.
Indira Gandhi Memorial Senior Secondary School
Indira Gandhi Memorial Senior Secondary School
Languages
English
Hindi
Bengali
Summary
Ankita is a motivated professional with experience in customer service, problem-solving, and grievance management, currently pursuing an MBA. Adept at improving processes and ensuring customer satisfaction.
Key Achievements
- Provided effective problem-solving support, enhancing customer satisfaction
- Managed grievances efficiently, reducing resolution time
- Utilized strong communication skills to improve team collaboration
Experience
CSA
Tech Mahindra
Private Tutor
Skills
Problem SolvingCommunicationFloor ManagementGrievance Handling
Published on CazVid - Jun 2, 2026